Customer Success

Support built around your counter, not a script.

Courier Saarthi pairs desk software with specialists who understand intake, forwarding, and collections — from first login through everyday production.

Quick reach

Phone

+91-7879880880

Email

care@auraservices.in

Hours

Mon–Sat, 9:30 AM – 6:30 PM IST

Three ways we help

Pick the path that matches where you are today.

01

Launch Assistance

We map carriers, tariffs, users, and billing rules so your first week follows a checklist — not guesswork.

Create Account
02

Team Enablement

Screen-share sessions on intake, forwarding, reports, and collections shaped around how your desk is laid out.

Schedule Session
03

Help Desk

When connectors stall, labels misprint, or staff need a workflow review — we pick up where your team left off.

Reach Support

Typical roll-out path

A simple sequence most desks follow with our team alongside.

1

Day 1–3

Workspace setup

Accounts, roles, and carrier credentials wired in.

2

Week 1

Pilot bookings

Small batch of live parcels with our team on standby.

3

Week 2+

Steady operations

Your staff runs independently; we stay one message away.

Why desks choose our support

  • No install — browser access only
  • Guided docs for common desk tasks
  • Human support, not ticket black holes
  • Direct line to people who know the product

Outcomes teams notice

Fewer billing corrections
Higher parcels per shift
Sharper margin visibility
Onboarding path

From first login to steady operations

A straight sequence most booking desks follow — no sprawling implementation projects.

01

Create workspace

Register your desk, add company details, and invite counter staff.

Sign up
02

Wire carriers

Map partner accounts, tariffs, and service codes in one place.

View setup guide
03

Run live bookings

Accept walk-ins, compare routes, and print labels from the counter.

Open trial
04

Track & collect

Share milestones with clients and reconcile charges as parcels close.

See capabilities
05

Scale branches

Roll out to more counters with shared reporting and governance.

Talk to us
FAQ

Common questions

Short answers — reach out if yours is not listed.

Still deciding?

Open a trial or book a quick call — no pressure.